Refund policy

 

1. If the User is a consumer within the meaning of the Latvian Consumer Rights Protection Law (i.e. a natural person purchasing goods for purposes not related to their trade, business, craft or profession), the User (consumer) may exercise the right of withdrawal in accordance with the procedure described in this section, without providing any reason.

Pursuant to Cabinet of Ministers of the Republic of Latvia Regulation No. 255 "Regulations Regarding Distance Contracts", the consumer has the right to withdraw from the purchase agreement within 14 calendar days from the day on which the consumer, or a third party indicated by the consumer (other than the carrier), acquires possession of the last item of the order, by submitting a notice of withdrawal to the Company.

If the last day of the withdrawal period falls on a weekend or a public holiday, the period shall be extended until the next business day.

2. A notice of withdrawal shall be deemed duly submitted if it is made in either of the following ways:

• by submitting a return request online through the User's customer account. After logging in, the User shall locate the relevant order and submit a return request. The Company will review the request and contact the User regarding the next steps; or
• by sending an electronic notice to ildze@smartkids.lv, specifying the order number, the item(s) to be returned, and the bank account number to which the User wishes to receive the refund for the returned goods.

Upon receipt of the notice of withdrawal, the Company shall promptly send the User an electronic acknowledgement confirming receipt of the notice.

3. The User shall be deemed to have complied with the withdrawal period (14 days) if the User sends the application for exercising the right of withdrawal to the Company before the end of the withdrawal period. In the event of a dispute, the User shall be obliged to prove that they have exercised their right of withdrawal.

4. After sending the application for exercising the right of withdrawal, the User shall send or deliver the goods back to the Company at the address Latvia: Miķeļa 13, Mārupe, LV-2167, Latvia without undue delay, but no later than 14 days from the date of receipt of the goods. This deadline shall be deemed to have been met if the User sends or delivers the goods back before the expiry of the 14-day period.

5. The Company undertakes to refund the User the amount paid for the goods without undue delay, but no later than within 14 days from the date of receipt of the User's application for the exercise of the right of withdrawal. The Company shall refund the amount by transferring it to the bank account specified by the User in the withdrawal form or, if not specified, to the account from which the payment for the goods was received.

6. The Company reserves the right to withhold the refund of the amount paid for the goods to the User until the Company has received the returned goods from the User or has received confirmation from the User that the User has sent the goods back to the Company, whichever occurs first.

7. The direct costs of returning the goods shall be borne by the User. If, due to the nature of the goods, they cannot be returned by post or parcel service, the consumer shall bear all costs associated with returning the goods.

8. The User may exercise the right of withdrawal subject to the following conditions:

8.1. the returned goods must be in their original packaging and the User must not have opened the packaging of the goods;

8.2. the goods must not be damaged;

8.3. the goods must not have been used and must not have lost their commercial appearance (labels, safety seals, etc. must be intact) (this does not apply to goods that were damaged during delivery and for which the User has raised objections upon receipt of the goods);

8.4. The returned item must be in the same condition as it was at the time of receipt.

9. The Company has the right to refuse to accept the return of an item if the deadlines for returning the item have not been met.

10. The User is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. The user is responsible for any reduction in the value of the goods if the goods have been used in a manner that is not compatible with the principle of good faith, including use for purposes other than determining the characteristics or functioning of the goods. The goods must be undamaged, have not lost their appearance (labels must not be removed or damaged, protective films must not be torn, etc.) and must be unused. The goods must be returned in their original packaging, in the same configuration as they were received, and the purchase document and other accessories that were included with the goods at the time of receipt must be returned. If the item is not complete, damaged, untidy, or not properly packaged, the Company has the right to refuse to accept the item and not to refund the User for the money paid for the item.